Terms of Service

These rules are an offer.

The user is granted the right to access MultiKassa based on these rules.

The Company grants the user access to MultiKassa by providing access to the site on the Internet.

The user has the right to use MultiKassa to place an application for the intention to make a transaction for the exchange of cryptocurrencies that are not digital financial assets. MultiKassa allocates the exchange application in favor of a specific Executor.

The Company is not a participant, organizer, buyer, seller, agent, commissioner, or any other person who is a party to the transaction between the User and the Executor.

Transactions on exchange of cryptocurrencies on the User's application for exchange are carried out by the Executor using Multikassa and carrying out activities on exchange of cryptocurrencies.

The exchange transaction is concluded between the User and the Executor on the basis of the User's acceptance of the offer posted by the Executor on multikassa.com. Submission of an exchange application by the User is considered to be a precise intention to make a transaction on the terms offered by the Executor, available to the User for familiarization, including before sending the exchange application, through the use of the database and the user interface of MultiKassa.

MultiKassa has the right to refuse to serve and accept the User's application for an exchange transaction without explaining the reasons for the refusal.

The User has the right to use MultiKassa's functionality solely through interaction with the user interface for the purpose of submitting a cryptocurrency exchange request, receiving information about the progress of the submitted request, other information, and performing other actions that do not contradict the rules and are available within the user interface, in order to execute a cryptocurrency exchange request. The User is entitled to use MultiKassa in accordance with the functionality and capabilities provided to the User through the user interface and not conflicting with these rules.

Falsifying communication flows, payment documents, or otherwise influencing MultiKassa with the intent to degrade the operation of MultiKassa, specifically its software code, by the User.

Interacting with MultiKassa bypassing the user interface or otherwise attempting to disrupt its normal operation.

Attempting to gain unauthorized access to another User's personal information by any means, including through deception, breach of trust, or hacking of the Profile.

Undertaking actions aimed at disrupting the normal functioning of, or circumventing the technical limitations of, MultiKassa.

Uploading and using malicious software on MultiKassa, or using automated scripts.

Using technical means to interact with MultiKassa bypassing the normal usage procedure.

Copying, modifying, preparing derivative works, decompiling, disassembling, or attempting to discover the source code, or otherwise altering MultiKassa in violation of these rules.

The User can register on MultiKassa through the user interface by following the steps provided in the user interface and obtaining credentials to access the User's profile.

Subsequently, the User can use these credentials to log in through the user interface to gain full access to MultiKassa.

The User acknowledges that to perform cryptocurrency exchange transactions in the future, it may be necessary to undergo verification (a process of verifying the User's personal data for identification), conducted by the Service Provider.

The User represents and warrants that:

They are not using MultiKassa's services for the purpose of circumventing or violating the law, engaging in fraudulent activities aimed at illegally obtaining profits, nor do they intend to use MultiKassa's services for unlawful purposes in any other way.

They are the legal owner or authorized manager of the funds and assets offered for exchange or payment within the scope of using MultiKassa's services during the execution of cryptocurrency exchange requests.

The Company represents and warrants that it is the legal owner of the MultiKassa trademark, the rights to the MultiKassa database, the programs, and is also the lawful user of other integral components of the MultiKassa services.

For security purposes on MultiKassa, the Company has the right, at its sole discretion, to conduct selective audits of Users' compliance with the Rules at any time and through various methods.

The Company has the right to restrict access to the profile or functionalities of MultiKassa. Such restrictions may be temporary or permanent.

The Company may impose sanctions, in the form of temporary or permanent restriction of User access to MultiKassa, at its sole discretion, for violations of these rules, including suspicions of the User committing:

Fraudulent activities using MultiKassa's functionality.

Identification of User violations of laws and third-party rights pertaining to the subject matter of using MultiKassa.

Interference with the operation of MultiKassa, bypassing the user interface.

Hacking of the User's profile.

Detection of misuse of MultiKassa.

Failure by the User to provide documents or information upon request from the Company and the Service Provider.

Provision of falsified or unreliable information in connection with the use of MultiKassa.

In the event of discovery of falsified communication flows, payment documents, or other influence exerted to degrade the operation of MultiKassa, specifically its software code, by the User, the execution of the cryptocurrency exchange request will be suspended by MultiKassa until the reasons for the incident are clarified.

During the investigation of a violation, access to MultiKassa may be blocked for the User.

MultiKassa is provided on an "as is" basis, meaning in the form and scope in which the Company provides the functionalities of MultiKassa at the moment of their use.

The Company makes no implied warranties regarding MultiKassa, including but not limited to guaranteeing fitness for a particular purpose, profitability of use, performance, system integration, uninterrupted operation, absence of errors or malfunctions.

The functionalities of MultiKassa may be changed, supplemented, or terminated at any time without prior notice to Users.

The Company is not liable for:

Temporary failures and interruptions in the operation of MultiKassa and the resulting loss of information.

Breakdowns or other malfunctions of the User's computer, mobile device, or any other device that occurred during the use of MultiKassa.

Any actions or omissions of service providers, services, networks, software, or equipment.

Any types of losses incurred by the User in connection with the use of MultiKassa or its individual parts/functionalities.

Unlawful actions by third parties in relation to information that the User has independently posted on MultiKassa and made available to other Users.

Unauthorized interference with the operation of MultiKassa by third parties, including hacking, DDoS attacks, the actions of virus programs, and other disruptions to the operation of MultiKassa.

Possible losses caused to Users in connection with the taking of measures to prevent and stop violations on MultiKassa.

To avoid losing User content, the Company recommends that the User save a backup copy of it on their device.

The User is solely responsible to third parties if their actions lead to a violation of the law applicable in the User's country.

In the event that unforeseen circumstances (force majeure) arise during the processing of the User's request, which may affect the processing time or fulfillment of such request, MultiKassa shall not be liable for the consequences of a delay in the fulfillment of the obligation in accordance with Article 401 of the Civil Code of the Russian Federation.

In order to improve the user experience of interacting with MultiKassa and to prevent the use of MultiKassa with criminal intent or other unlawful purposes, MultiKassa implements a policy of reviewing user-submitted requests, in particular data about the User's wallet, the origin of funds, and other aspects according to the provisions outlined below.

The KYT (Know Your Transaction) and KYC (Know Your Customer) policy is aimed at identifying the User in cases where MultiKassa has reasonable suspicion that the User intends to misuse MultiKassa's services, or that the User's funds have a criminal origin, or that the digital asset at the specified wallet details may be financing illegal activities. Such a precedent may arise if MultiKassa suspects the User of illegal activities that could be classified as money laundering or an attempt to launder digital assets obtained unlawfully, or that the funds have an obviously criminal origin. For these purposes, MultiKassa has the right to use any lawful information, third-party means of analyzing the origin of digital assets, as well as its own screening system developments.

In case of suspicion about the origin or source of the User's funds, MultiKassa reserves the full right to:

Require the User to provide additional information disclosing the origin of the digital assets and/or confirmation that these assets were not obtained through criminal means.

Block the account and any operations associated with the user, and transfer the information to the authorities controlling financial activities and/or law enforcement agencies.

Require the User to provide documents confirming identity, solvency, and other data as requested by MultiKassa.

Independently, or through third parties, return digital assets only to the details from which the transfer was made, or transfer to other details after a full security check by the Service Provider's security service, if it was possible to verify the legality of the origin of the User's funds.

Refuse to allow the User to withdraw funds to a third-party account without explanation.

Independently, or through third parties, withhold the User's funds until a full investigation of the incident.

Monitor the entire chain of transactions in order to identify suspicious transactions using third-party services.

Refuse to provide the service to the User if MultiKassa has reasonable suspicions about the legality of the origin of the digital assets, and withhold funds in special accounts if it is impossible to trace the entire chain of movement of digital assets from the moment they appeared.

MultiKassa reserves the right not to disclose information about the methods and results of the verification.

In compliance with Federal Law No. 115-FZ of August 7, 2001, "On Counteracting the Legalization (Laundering) of Proceeds from Crime and the Financing of Terrorism" (hereinafter – Federal Law No. 115), MultiKassa implements a policy of reviewing User funds, which is aimed at identifying potential transactions that may be related to the financing of terrorism, money laundering, and other unlawful activities.

To identify such potential transactions, MultiKassa uses the getblock.net service, among others.

If the total risk of a possible transaction exceeds the value of > 69% or the indicator of dangerous sources exceeds the value of > 5%, the transaction will be frozen.

Transactions flagged with a high risk of 69% will be frozen.

Transactions from sanctioned services will be frozen, regardless of the risk percentage.

Transactions with a victim-report flag (the transaction is linked to an official criminal case) will be frozen.

In the event of identifying a risk described in this chapter or a violation of the rules, MultiKassa, independently or through third parties, reserves the right to:

Suspend the execution of the request.

Request from the User a photo or video with a document confirming the User's identity (passport, selfie, and other documents).

Request from the User a screenshot from the personal account of the bank / cryptocurrency wallet.

Block the account and any operations associated with the user, and transfer the information to the financial regulatory authority and/or law enforcement agencies at the place of registration of MultiKassa.

Withhold the User's funds until a full investigation of the incident.

Return digital assets only to the details from which the transfer was made, or transfer to other details after a full security check by MultiKassa's security service, if it was possible to verify the legality of the origin of the User's funds.

Request from the User other materials and documents relating to the exchange.

When returning blocked funds, MultiKassa has the right to withhold a commission of up to 5% of the total amount of funds from the exchange request submitted by the User.

The User has the right to delete their Profile in the Profile settings or by contacting customer support.

The Company has the right to delete the User's Profile if they do not take any action with respect to the Profile for 3 years, or in the event that sanctions are applied to the User in the form of a permanent profile block.

This Agreement shall be governed by and construed in accordance with the laws of the Russian Federation.

All disputes arising between the User and the Company shall be resolved through a mandatory pre-trial claim procedure, unless otherwise provided by the laws of the Russian Federation.

The User may send a claim in writing to the following address: MultiKassa LLC, 4544090, Chelyabinsk Region, Chelyabinsk, Karl Marx St., 38, office 209/2, or to the Company's email address: exchange@multikassa.com.

The Company shall review received claims within the period established by the laws of the Russian Federation.

If the parties are unable to reach an agreement on the dispute, it may be submitted for resolution to a court at the Company's place of business (Chelyabinsk), unless otherwise provided by the laws of the Russian Federation.

Any form of interaction with MultiKassa (including viewing the website's information) is considered a conclusive form of acceptance of the terms of this User Agreement.

The Company updates the Terms as necessary. The new version of the Terms comes into force from the moment of its publication in the MultiKassa Rules, unless a different term is specified by the Company upon such publication.

By continuing to use MultiKassa after changes to the Terms, the User confirms their agreement with the changes made to them.

The Company processes the User's personal data to fulfill the Terms and on other legal grounds in accordance with the Privacy Policy.

The owner of MultiKassa is LIMITED LIABILITY COMPANY "MULTIKASSA" (MultiKassa LLC), TIN/KPP 7447296784/745301001, OGRN 1207400034423, Legal Address: 454090, Chelyabinsk Region, Chelyabinsk, Marx St., 38, office 209/2, email address: exchange@multikassa.com.